Return Policy

15 Days guarantee exchanges: All exchanges must be made within 15 days of receipt of merchandise. Merchandise must be in original factory condition as received & must include all original packaging materials, manuals and CD Rom Disc.  Exchanges may be refused if the merchandise doesn't meet the conditions required for exchanges.  Merchandise may only be returned due to defect.  In the event an exchange is refused, the merchandise will be returned and the customer will be responsible for the shipping and handling charge. Customers must return all the Items at their expense under all circumstances unless we made a shipping error. Defective items may only be exchanged for same item.  Defective items must be returned to us first. We will not ship a replacement unless the defective item has been returned to us.

Wrong Address: If customer provided us with an incorrect shipping address and the item comes back to us, we will re-shipped at nominal shipping charge at customer's expense. Please do not forget to include any apartment or floor number.

All Sales Final: Due to the impropriety of copying our merchandise, the sensitivity, depth and quality of our resources, the “Stop Foreclosures: A Comprehensive TILA Audit & Litigation Practice Guide for Consumer Advocates” does not qualify for a refund. If the CD or DVD you received is defective, we will gladly exchange it for same title upon return of original.

Cancellations: You may cancel any order at any time by calling us prior to shipment processing. Once the shipment has been processed for printing, there will be a 10% service charge. If your Item has already been shipped, the order cannot be cancelled or edited.

Very Important: If you call us and we are unavailable, leave a message and we will confirm your message within 72 hours.  It is customer's responsibility to provide us the correct delivery address.  In the event that the customer refuses the delivery for any reason or gave us an incorrect address, there will be a 50% restocking fee. S&H charges will also not be refunded.

Special Delivery: If you require signature upon delivery, please contact us first as there is no additional charge.

All orders require at least 1-2 business days of processing and printing time regardless of shipping method chosen. We reserve the right to choose the shipping Method & shipping carrier at time of shipment.

By purchasing from our web site, you agree to abide by our return policy, terms & conditions. By purchasing from our web site, you also acknowledge that you have read and fully understand these policies.